Privacy Policy
Bánh Mì Blvd ("we," "us," or "our") operates the website banhmiblvd-sunrise.com and provides online food ordering services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, or interact with us.
1. Information We Collect
We collect the following types of personal information:
- Contact Information: Name, phone number, and email address you provide when placing an order.
- Order Information: Items ordered, order preferences, special instructions, and order history.
- Payment Information: Credit/debit card details processed securely through Stripe. We do not store your full card number on our servers.
- Device & Usage Data: Browser type, IP address, pages visited, and time spent on our website, collected automatically through standard web technologies.
2. How We Use Your Information
We use your personal information for the following purposes:
- Order Fulfillment: To process, prepare, and manage your food orders.
- Order Notifications: To send you SMS text messages and/or email notifications about your order status (e.g., order confirmation, estimated pickup time, order ready for pickup).
- Customer Service: To respond to your inquiries and resolve issues related to your orders.
- Receipts: To send you email receipts when you provide your email address.
- Improvement: To improve our menu, website, and customer experience.
3. SMS/Text Messaging
When you place an order and provide your phone number, you may opt in to receive transactional SMS text messages related to your order. These messages may include:
- Order confirmation and estimated pickup time
- Notification that your order is ready for pickup
- Updates if there are changes to your order
Message frequency: You will receive approximately 1–4 text messages per order placed.
Message and data rates may apply. Your carrier's standard messaging rates apply.
Opt-out: You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a confirmation message and will no longer receive SMS notifications from us.
Help: Reply HELP to any message for assistance, or contact us at (279) 278-6399.
We will not use your phone number for marketing or promotional purposes. SMS messages are limited to transactional order notifications only.
4. Information Sharing
We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information only in the following circumstances:
- Payment Processing: With Stripe, our payment processor, to securely process your credit/debit card transactions.
- SMS Delivery: With Twilio, our SMS service provider, solely to deliver order notification text messages to your phone.
- Legal Obligations: If required by law, court order, or government request.
Our service providers (Stripe, Twilio) are contractually obligated to protect your data and may only use it to provide their respective services.
5. Data Security
We implement reasonable security measures to protect your personal information, including:
- Secure HTTPS encryption for all data transmission
- Payment processing through PCI-compliant Stripe (we never store your full card details)
- Access controls limiting who can view order data
While we strive to protect your information, no method of electronic transmission or storage is 100% secure.
6. Data Retention
We retain order and customer data for a reasonable period to fulfill orders, provide customer support, and comply with legal obligations. You may request deletion of your personal data by contacting us.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of SMS notifications by replying STOP
To exercise any of these rights, please contact us using the information below.
8. Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Bánh Mì Blvd
2738 Sunrise Blvd #2, Rancho Cordova, CA 95742
Phone: (279) 278-6399
Email: bmbblvd@gmail.com